Fingerprint scanner doesnt work after installation

After installing the fingerprint software and configuration, the scanner does not work as expected. Instead of capturing the fingerprints, it displays “Finger print enrollment” This has happened on 2 facilities, the rest are fine, meaning its not a problem with syntax, it could be a mysql or JDBC connection problem.
Attached is the error i found in the “fingerprintrun” screen, probably you may interprete it better.
fingerprint error.txt (50.3 KB)

What model is the finger print scanner