Online Viral load results displaying different figures on returning

I have just realized that the viral load result that return online display a different figure on the patient’s dashboard rather than what was downloaded inside the encounter when i open it ,how do i go about it?
that’s what is displayed on the dashboard,
that’s what the encounter has.

@slubwama and @mmwanje Kindly look into this

Any feedback on this @nmayanja and @slubwama @solemabrothers @dbaluku Thank you as its affecting us badly.

Hello @Edrine , kindly share more details to help us investigate this.

Share with us the facility DHIS2 UUID, and CPHL username (that is used to download results ) on