Recency HTS Client card Data Export not Generating

System Issues
1

Some facilities I have upgraded from 3.3.7 to 3.4.1 are failing to generate the Recency HTS Client card Data Export

What could be the problem.

2

Kindly share the error you’re getting.

3

It’s just says contact system administrator and the save icon becomes inactive. And when you check whether it saved, you find when it’s not saved

4

Kindly share your server logs or backup to emrtalk@musph.ac.ug