Hello kindly seeking your support when entering data in the EMR the system hangs and tab on the browser buffers forever and then it generates the attached error
how can I over come the problem
Hello @Herman1 ,
The system has run out of memory. There are a number of causes to these and therefore need to review all possible causes and improve where its implicated.
- To start with, check the task manager (on a Windows machine) and review the performance of Tomcat and MySQL in both the CPU and Memory tabs
- Ensure that the server machine has at least 8 GB of RAM
- Clear the allocations of memory in the Tomcat settings so that it’s allocated automatically
- Review your scheduler in UgandaEMR and ensure that all tasks run in not less than 10 minutes, preferred is 1 hour
- Restart the server and try to redo the activities that previously resulted in running out of memory.
- If it happens again, send remote access to emrtalk@musph.ac.ug for real-time support